Q: Will my lesson go ahead if it's raining?
A: Riding is an all-weather sport and horses need exercise so we will aim to run all lessons in any weather. If we need to make any changes to your lesson, we will contact you in advance of your lesson.
Q: Can I cancel my lesson if I am not feeling well?
A: We operate a strict 48 hours rescheduling policy so whilst you cannot cancel your lesson, you can reschedule up to 48 hours in advance. As we would already have a horse and instructor arranged for you 48 hours ahead of your lesson, if you reschedule within 48 hours of your lesson, the payment is non-refundable.
Q: How do I change the date/time of my lesson online?
A: Please look out for your booking confirmation email received when booking your lesson and if you scroll down through the body of the email, you will come across a maroon button called "Change/Cancel Appointment". Click on this button and it will take you to the calendar showing alternative dates for your lesson where you can complete your move process. However, please note that due to our 48 hour rescheduling policy, you are only able to amend appointments online up to 48 hours ahead of your lesson.
Q: Is there a maximum weight?
A: Our horses can carry riders up to 13st/85kg.
Q: Can I book a 1 hour ride if I've never ridden with you before?
A: Please do not book a 1 hour ride if you've never ridden with us before or if you haven't got confirmation from one of our instructors that you are ready for 1 hour long lessons. Your lesson will be reduced to a half hour lesson and you will not be entitled to a refund.
Q: How do I know my child is making progress?
A: We are keen to see children progress through the riding ability levels. You should ask your child's coach ahead of a lesson to do an assessment on readiness to move to the next level and/or the 3 things your child needs to focus on to step up.
Q: What if my child wants to be in a group with the same children every week?
A: One option to book semi-private lessons (up to 4 children) during the week. Alternatively, you can close the group (up to 5 children) for a specific group lesson scheduled at the weekend by using packages and booking 10 weeks in advance.
Q: Can I have the same instructor for my group lessons?
A: Whilst we aim to have the same instructor for specific groups to ensure progress, we cannot always guarantee the same instructor will be available due to holiday or any other absences.
Q: Do you still run group lessons during high COVID alert level?
A: People from different households can still gather in groups larger than 6 for organised outdoor sport and licensed outdoor physical activity, so we will continue to run group lessons. We ask all clients to keep social distancing, wear masks in the club house, check in using the official NHS COVID-19 app and wash/sanitise hands as and when necessary.
Q: Can children under 4 come and see the horses? Do you organise any activities for them?
A: We have a regular Peek-at-Ponies in our calendar on Thursdays at 1.30pm. Our grooms will show the families around, let them stroke chosen ponies, talk about ponies and tack, show toddlers how to sit on a saddle. We also offer 10-minute yard rides bookable on the day depending on availability. We sometimes organise other activities for toddlers such as barn storytelling sessions, so keep an eye out on our website and our social media if you'd like to hear more.